POLICY
At My Brown Books we take pride in providing high-quality digital resources, templates, and creative assets tailored for modern creators and entrepreneurs.
As our products are 100% digital, We do understand that expectations may not always align, and therefore, we offer a conditional refund policy as outlined below.
General Refund Terms
You are eligible to request a refund within 30 days from the Date of Purchase (DOP), provided specific conditions are met and the request falls within the allowed guidelines stated in this policy.
Please note that this refund policy applies exclusively to digital product purchases made via our official website and/or officially affiliated marketplaces. Unauthorized purchases, downloads from third-party resellers, or pirated access to our files are strictly ineligible for refunds and may result in legal action.
Eligibility for Refund
To be eligible for a refund, the following conditions must be satisfied:
Minimum Usage Requirement
You may only request a refund after 21 full days from the date of purchase. This window ensures that you've explored the pack thoroughly and allows our system to verify genuine usage. Requests made before 21 days will not be processed.Document Submission Requirement
You are required to submit all of the following documents:The Order Invoice or Digital Receipt
A Payment Confirmation Screenshot (from UPI app, card statement, or bank app)
A valid Government-Issued Photo ID (such as Aadhaar, PAN, Passport, or Driver’s License)
A Reason for Refund detailing your dissatisfaction with the product
These documents help us verify legitimate purchases and prevent abuse of the refund process.
Non-Usage Agreement Post-Refund
Once the refund is approved and processed, you agree to permanently discontinue the use of all downloaded files, including templates, videos, documents, guides, and other included assets.
Sharing, redistributing, modifying, or benefiting from these materials after refund issuance—either personally or professionally—is a direct violation of our terms and subject to legal enforcement (see: LegalNotice.pdf).
How to Apply for a Refund
To initiate a refund request, please follow these steps:
Collect Required Documents as mentioned above.
Compose a formal email to mybrownbooks@gmail.com with the subject line:
Refund Request – Order #[Your Order ID]Attach the necessary documents and include:
Your full name
Date of Purchase
Email used for the order
Detailed reason for the request
Once we receive your complete application, our team will verify your request and process your refund accordingly.
Refund Processing Timeline
Refund requests are reviewed and verified within 24 to 48 business hours.
Once approved, your refund will be transferred within 1–2 days to your original payment method, which can include:
UPI (Paytm, Google Pay, PhonePe, etc.)
Bank Transfer
Credit/Debit Cards
Net Banking
Note: Processing time may vary depending on your bank or payment provider.
Non-Refundable Cases
Refunds will not be issued under the following circumstances:
The refund request is submitted before 21 days of the purchase date.
The user has accessed or downloaded more than 80% of the total digital assets and used them substantially.
Requests that fail to submit the required documents in full.
If the user is found to be continuing usage of the resources after a refund has been processed.
Purchases made under discounted rates, custom deals, or limited-time offers are not eligible for refunds.
If the user violates our license agreement or usage terms.
Requests made after 30 days from the date of purchase.
Additional Legal Notes
Ownership & Licensing: All files provided are protected under intellectual property laws. Upon refund, your access rights and usage license are revoked immediately.
Template Variation: Some templates (e.g., Canva) are public assets or community-contributed designs. Our starter kits may include tutorials or links to help you source and modify such assets independently.
Pack Size Disclaimer: The stated size of 1.8 TB refers to the total size of the complete creative vault, including optional bonus packs, software files, plugin suggestions, and weekly updates.
Fluctuating Content: Due to frequent updates, asset quantity and availability may vary daily. Refunds cannot be claimed based on changes in number, format, or availability of templates.
Final Decision Clause
My Brown Books reserves the sole right to approve, deny, or revoke any refund request based on internal assessment. The company’s decision is final and non-negotiable.
We have a 30-day return & refund policy (Revised 15 JAN 2024), which means you have 30 days after receiving your item to request a return and receive your refund.
The time frame to cancel the orders is within 90 seconds after placing the order with ₹0 cancellation charge.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at mybrownbooks@gmail.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at mybrownbooks@gmail.com.
How to Request a Refund:
1) Contact our MBB customer support team within 30 days of your Editing Pack purchase.
2) Provide your purchase details, identity proof and the reason for your dissatisfaction.
3) Our team will process your refund promptly.
The Terms & Conditions are as follows:-
The Minimum time to ask for MBB refund is after 21 days from the DOP (Date of Purchase), To ensure that the Consumer has used all of the Resources (erf. 130028B)
There can not be any further use of these items by (or from) you (or anyone relating to you, personally or professionally), Otherwise Legal action would be taken (refer to Legal Notice.PDF).
The MBB Refund process required your Digital Receipt, An Identity Proof and Reason for refund.
It might take anywhere between 1-2 hours for your refund to transfer, Once proceeded with the Application of refund.
My Brown Books retains the rights to make the final decision to whether refund, retain or nullify the refund request.
Any Custom Designed, Discounted or Offer Packs are not eligible for return/refunds.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our Promise
Disappointed? Just say the word and we’ve got your back! Enjoy our 30-day money-back guarantee.
Reach Out
Don't be a stranger! We hold fort at Dwarka Sector 7, Rampal Chowk, New Delhi. Drop in for a cup of tea. Or coffee. Your pick.
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Generated on: Wednesday, May 22, 2024
My Brown Books
Your One-Stop Shop For All Digital Assets✨
© 2025 – My Brown Books
My Brown Books
Your One-Stop Shop For All Digital Assets✨
© 2025 – My Brown Books